Help? with email

To reinforce your professional identity you will wish to set up an email address(es) associated with your new website. For example, info@yournewsite.co.uk.

The new email address will be prominently displayed on your website to encourage visitors to get in touch with you. We do our utmost to protect your email address from spam robots that crawl the web by hiding an encrypted version of the email address within a script.

Mailbox v Forwarder

An email address can be set up as a forwarder, a mailbox or both.

Forwarder

Emails sent to info@yournewsite.co.uk can simply be forwarded on to your existing email account, say, hello@yourhotmailaccount.com. When you reply to an email it will be from hello@yourhotmailaccount.com rather than info@yournewsite.co.uk. This could cause confusion for the original sender of the email so should ideally only be used as a temporary solution.

Mailbox

Alternatively, info@yournewsite.co.uk can be set up as a mailbox. You can then manage emails in two ways:

  • send and receive emails via the email client that you currently use (e.g. Outlook Express)
  • 1&1 Webmail (similarly to Hotmail, 1&1 Webmail can be accessed from any computer) - see below for more information.

Forwarder & Mailbox

You may wish to set up your email address as both a mailbox and a forwarder. The forwarded email is simply a copy and can be sent to one or more email addresses.

IMAP v POP3

There are two email protocols - IMAP and POP3. 1&1 summarise the difference between the two as follows:

The main advantage of IMAP over POP3 is the ability to keep the original e-mail stored on the mail server and the ability to access the same account from multiple locations. Unlike POP3 where e-mail is downloaded to the computer or device checking for mail and completely removed from the mail server, IMAP simply downloads a copy of the e-mail. This is much more convenient as the e-mail account can be set up on multiple computers and devices using IMAP and the original e-mail will always remain on the mail server.

In cases where a mobile phone or personal computer was configured to be the primary means of checking e-mail and malfunctions, is lost, stolen, or totally inoperable, the e-mails will not be lost. Set up the account using IMAP on another computer, device or simply check the 1&1 Webmail and find that all e-mails are still intact!

How to send/receive from your new email address

Follow this link to 1&1 FAQ - you will see a list of email clients (Outlook Express is an example of an email client) and detailed instructions on how to set up the email client on your computer to send/receive emails from your new email account.

You will need the password to your mailbox at 1&1 - please ask if you haven't yet received it from us or have mislaid it.

Which version of Outlook Express?

To check the version of Outlook/Outlook Express you are using click on Help - top of screen - and then click on "about Microsoft Outlook Express".

Account settings for Outlook Express (POP3)

It has come to our attention that the Advanced tab email account settings recommended by 1&1 do not work in all cases (for setting up Outlook Express using POP3). You may need to alter the outgoing mail port from 587 to 25

outgoing mail port

The Servers tab settings should be as follows:

server settings

1&1 WebMail

1&1 WebMail gives access to the email accounts associated with your domain anywhere and anytime. All you need is a working Internet connection and a browser. You can access the account in two ways:

  • In the address bar of your browser, enter webmail.1and1.co.uk to go straight to WebMail. Enter your email address and password.
  • Go to the 1&1.co.uk website and click on "WebMail login" - top right of screen. Enter your email address and password.

Create more email addresses

See 1&1 FAQ - how to create an email account. Also see information in the Hosting section (link, left) on accessing Your 1&1 control panel.

You may set up as many email addresses/accounts as you like. For instance you may wish to create an email address for signing up to newsletters - newsletters@yournewsite.co.uk or internet shopping - shopping@yournewsite.co.uk. This allows you to protect your primary email address from possible sources of spam.

Having more than one email account set up within your email client (eg Outlook Express) means that when you create a new email to send you will see an arrow on the right of the "From" window, click on this to select which email account you are sending from. When you are replying to an email the 'from' window is auto-filled with the email address to which it was sent to in the first place.

more than one email account